ITIL 4 Foundation is the first publication of ITIL 4, the latest evolution of the most widely adopted guidance for ITSM. Its audience ranges from IT and business students taking their first steps in service management to seasoned professionals familiar with earlier versions of ITIL and other sources of industry best practice.
This course is online through a webinar referencing case studies and exercises that are designed to enhance the candidates understanding of ITIL®. Students who have attended this course, and have done some self-study, are suitably prepared to take the associated ITIL® V4 Foundation test. The ITIL® V4 Foundation certificate is a requirement for attending any of the advanced level courses. The ITIL® V4 Foundation certificate in IT Service Management certifies that the candidate has gained knowledge of the ITIL® V terminology, structure and basic concepts and has comprehended the core principles of ITIL® V4.
ITIL 4 Foundation eLearning and Certification Program
- Comprehend the principles and concepts of IT Service Management as a practice.
- Comprehend the ITIL Service Lifecycle and its purpose.
- Be aware of the generic concepts and definitions used in ITIL.
- Understand the processes and the role within the lifecycle concept.
- Understand the importance of technology and architecture to IT Service Management.
- Understand the best practices of implementing ITIL within an organization.
- Get prepared to take the ITIL Foundation Certification exam.
Why take this ITIL Foundation Training?
This ITIL Foundation training is delivered using an exciting case study designed to further enhance and cement the candidates understanding of ITIL. Students who have attended this course are suitably prepared to successfully take the associated ITIL Foundation certification test which is a requirement for attending any of the further learning courses (ITIL intermediate level training) available in this track. Participants will learn the principles and core elements of the service lifecycle approach to IT Service Management according to ITIL. An interactive approach is used combining lecture, discussion and case study experience to prepare participants for the ITIL Foundation certification exam as well as providing valuable practical knowledge that can be rapidly applied in the workplace. Our integrated case study deepens the participant’s appreciation of how ITIL best practices can be applied in order to improve IT performance.
Who should attend this program?
Those who require a basic understanding of the ITIL framework and who need understanding of how ITIL can be used to enhance IT service management within an organization.